Wednesday, June 11, 2008

Gotta get me one of them career-type things...

Or, where Alison bitches about WORK.

Let me just begin by telling you, straight off, that 95% of the customers I deal with every day are complete and total assholes. I work in a Pharmacy, and we only get a few different kinds of people:

  1. Soccer Moms: Usually picking up Ritalin for their children. Their kids are usually running in hyperactive circles around mom and screaming.
  2. Sick old men: As a rule, they seem to always be perverted.
  3. People who forget what that big porcelain device is in their bathroom with the water sprocket in it. It's a SHOWER. It will not hurt you. If you try it at least once a week, we're off to a good start.
  4. People who fail to realize that EVERYTHING IN THE WORLD IS NOT THE FAULT OF THE CASHIER.
Now, I've been working in a retail setting for... *counts* oh, nine years now. I am experienced with customer service. But, the important thing for everyone here to remember is that I am NOT fake. I never have been, and I never will be. If you're a dick to me, I'm going to be short with you. Case in point, a conversation I had last night:

Grumpy Old Man: Picking up for [his last name].
me: [searches the bins like crazy, nothing there. Finally go to the computer and type in his name, where I find that one of his prescriptions didn't have refills, so we had to fax the Doctor. It usually takes between 24-48 hours to get a response from a doctor, and we haven't gotten one. I tell him this.]
Grumpy Old Man: Why didn't someone call me and tell me that? I would have called my doctor already.
me: Did you use the automated system to call in your prescription?
G.O.M: Yes.
me: Well, when you do that, the automated system TELLS you that you have no refills left. So you already should have known.
[Not to mention, his BOTTLE tells him there's no refills left. But people are morons, and I don't mention this part.]
G.O.M: Okay. Well, what about my Advair?
I go back to the computer and discover that his request for Advair has been denied by his doctor.
me: The doctor actually denied your request for Advair... he wants you to contact his office first, he'll probably want you to make an appointment with him.
G.O.M: [fuming] And I'm just supposed to GUESS THIS?!
me: No... I'm TELLING you.
[G.O.M storms off, quite clearly dissatisfied with my customer service.]

Now, yesterday, HOURS before this whole exchange, my very non-understanding boss, N., took me aside and told me that they weren't happy with the level of customer service I'd been providing.
"Going to the register, punching in your employee number, and asking for the customers last name isn't good customer service." he told me.
"Are you kidding me? Do you see how many times I go up there saying "Hi!" all smiley, and they IGNORE me? These customers treat me like crap, what else do you want me to do?" [I was about to add "suck their cocks?" but he would definitely not have approved, and regardless he cut me off before I could continue. Good thing.]
'That's not good customer service." he repeated, clearly not even listening to what I have to say.
"Okay, whatever." I said and walked away. Why should I listen to him if he's not listening to me?

As I see it, I have the following options:

  1. Continue working there and trying to keep a smile on my face until one day I snap, punch my boss in the face and storm out... pretty much putting a stop to the ONLY decent reference I have left.
  2. Quit and become a starving writer/artist, hoping that my boyfriends salary will be enough for us to survive on. (He works at the same place I do... it won't be!)
  3. Start working the corner.
  4. Hope that this is way more lucrative then it seems..
  5. *cough*
I've already applied at the latter.

Really, I'm in search of the ever elusive "career". Where does one find one of those? And how do I make it something I have an actual INTEREST in? The internet just doesn't seem to be helping me.

Anyway. I have to go to work in 10 minutes, so I might as well stfu and pretend to enjoy my job for now.

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